Contact the Vivagame editorial desk

This page is the single contact point for the Vivagame editorial team. We answer questions about the pages on this site — slot lobby descriptions, live dealer explanations, crash round mechanics, sportsbook coverage. We do not hold your account balance, process Telebirr deposits or settle bets. Those live with the Vivagame operator.

Editorial topics

Mistakes in our slot or live dealer descriptions, outdated sportsbook pages, unclear cashier explanations, broken links, typos and dated FAQs. Suggestions for new pages are welcome.

Operator topics

Deposit or withdrawal issues (Telebirr, mobile banking), account or KYC reviews, bet settlements, casino spin disputes, jackpot credit queries, self-exclusion and account closure — all of these belong with Vivagame’s support, not with us.

Channels

Write to [email protected], which sits permanently in the footer. Start the subject with a tag so the message is routed correctly:

• [edit] — content corrections.
• [casino] — slot, live dealer or crash content.
• [sport] — sportsbook coverage.
• [rg] — responsible gambling content.
• [press] / [privacy] — press and privacy requests.

The "Operator assistance" label in the footer leads to Vivagame’s operator chat, not to us.

Hours and language

English, East Africa Time. Each message read by a person. Typical reply window: two working days.

Press, privacy, partnerships

Press and privacy requests reuse the same editorial inbox with a dedicated subject tag — press or privacy. The Vivagame privacy policy lays out the data-request procedure step by step.